Cross-border e-commerce sellers must read: How does Ukraine's COD dedicated line achieve a 92% sign-off rate?

"I used to always encounter bad debts with cod (Cash on Delivery), but now the payment collection cycle has been shortened to 7 days," said Xiao Lin, a Chinese seller running an independent website, speaking highly of our COD (Cash on Delivery) dedicated line. We have set up 150 cooperative pickup points across Ukraine, where recipients can pay in cash or by card. Delivery staff will scan codes on the spot to upload sign-off information, and the backend will automatically generate payment collection reports. In line with the habits of consumers in Eastern Europe, we also provide bilingual customer service in Russian and Ukrainian, informing customers in advance of the tariff amount and delivery time, so that buyers in the suburbs of Kyiv can also place orders with confidence. During last year's Black Friday, our COD sign-off rate was 18 percentage points higher than the industry average.

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