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Q.International freight forwarding products: consolidation
A.Consignee service is an attachment to the international freight forwarding logistics service, based on the international freight forwarding transportation, and provides additional services for customers, such as the transshipment service in the Chinese warehouse. Consignee service is a multi-batch cargo transshipment service in the same warehouse for one or more customers, combining multiple goods into one waybill and sending it to the customer's designated place. During the transshipment process in the warehouse, consignee service can provide value-added services such as goods inspection, return, and forwarding for the customer's logistics service, so that customers can send goods with confidence and provide profit support for freight forwarding enterprises.
Currently, the main types of consolidation services are international ocean freight consolidation, personal物品consolidation, and e-commerce (Taobao) purchase and consolidation.
1. The carrying capacity of sea containers is unified worldwide, with a weight not exceeding 24 tons and a volume not exceeding 68 cubic meters; for businesses transporting heavy machinery and building materials, the containers are not fully loaded. For textile and other light industrial enterprises, the goods can be fully loaded, but the containers are too light. If these two types of goods are mixed and loaded, it can save the cost of international sea freight logistics, and sea container consolidation and transportation has the advantage of this.
2. Personal物品 consolidation, mainly for overseas Chinese and students, purchasing daily necessities, specialties, etc. from China for personal use. It is necessary to provide value-added services such as inspection, counting, and reinforcement. Since most of them exist in liquids, powders, food, and there are many types, they are generally directly delivered by international express. Therefore, personal consolidation has the highest degree of fit with traditional international express agency business. Traditional international express only needs to support the transfer of consolidation inventory.
Three, e-commerce (Taobao) purchasing and consolidation, which is currently a very popular consolidation method in Southeast Asia and Taiwan; Taobao has a high popularity in these areas, and since there is no channel for exchanging RMB for payment in these places, it is generally assisted by middle agents, who will charge a handling fee. After the agent purchases, the goods are transferred and delivered by the consolidation warehouse.
From the above description, it is not difficult to find that; consolidation is a mutually beneficial logistics method between customers and freight forwarders. While improving the service, it solves the practical problems existing in the international logistics for customers. While charging the inspection service fee, it avoids the uncertain factors after the customer signs for the goods. Multiple goods are re-packaged to reduce the weight and volume, and the freight paid by the customer is also reduced...
The consolidation system is customer-oriented and has a large customer base. According to incomplete statistics, 60-70% of the traffic of the consolidation system is for logistics tracking inquiries. A customer service representative who can handle 30-50 customer inquiries a day is already considered relatively efficient. If facing thousands of customers, simply expanding from manual labor, the company will have a very large management pressure. All traditional international freight forwarding customer management models are difficult to adapt to the requirements of the consolidation system. The emergence of the consolidation model endows it with a unique network attribute (see the article "The Origin of Consolidation" in Current Warehouse for reference).
Consolidation is a more service-oriented form of international logistics, the operation is relatively cumbersome, but as long as the service is thoughtful and in place, the customer's loyalty is quite high. International logistics is about service, and consolidation pays more attention to service; the future of the consolidation business is expected to be promising.Some can only be understood, some can only be expressed in words; some are only suitable for written expression, some need to be communicated face to face; the system has me, no worries.
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ReferencesInternational freight forwarding products and LCL services
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